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After-sales Service

Winpard brand products implement the national network of after-sales service, so that each consumer in the travel journey, can get timely, high-quality service.

Service Hotline:800 830 1739         400 865 3888

Tel:0754-87762722
Fax:0754-87779722

Frequently Asked After-sales Questions

1、How to provide after-sales service?

Answer: In order to ensure the rights and interests of consumers, all users with proof of purchase can enjoy the company’s after-sales service. From the date of purchase (must be stamped with proof of purchase date in the shopping mall, otherwise the free warranty is invalidated) within one year of damage or failure caused by normal use, with the proof of purchase to provide free service nationwide network (excluding man-made damages), more than the free warranty period, still enjoy the preferential service of charging only the cost of materials and labor.

2、What is the official e-mail address for after-sales service?

Answer: sales@winpard.com

3、Purchased products do not know how to use?

Answer: Common product knowledge issues, such as: combination lock settings, bag maintenance, etc., please move to the main menu “Winpard Marketing” - “Product Knowledge” column view. If you are not clear, please call the company’s telephone 0754-87762722 artificial service, waiting for your advice.
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